Traditionally organisations have seen conflict as harmful because they cause unnecessary delays and hence something that must be avoided. However, the new school thinking is that ‘group think’ and lack of diversity almost guarantee a sub-optimal solution. I would say this sort of promotes conflicts. And I think I agree with it. Do you?
Sonali (name changed) often got a drop back home after work from Parag (name changed), who was a part of the management team in her company. Working late hours had become a daily issue, and she felt that it was